Effective January 1, 2026
 

Thank you for considering Events By Us for your special occasion. Please review the following policies before submitting a booking inquiry. These policies help us provide every client with organized, professional and dependable service.

Booking Inquiries

Submitting an inquiry does not reserve your event date or create a service agreement with Events By Us. Telephone calls, text messages, social media conversations, consultations, estimates and proposals are not considered confirmed bookings.
 

All services and dates remain available to other clients until the required booking steps have been completed.

Reserving Your Event Date

Your event is officially booked only after:

1. Your service proposal has been approved.

2. Your service agreement has been signed.

3. The required booking deposit has been paid.

4. You have received written confirmation from Events By Us.

Event dates are reserved on a first-come, first-served basis. A proposal does not guarantee that a date will remain available while Events By Us waits for a signed agreement or payment.

Booking Deposit

A booking deposit is required to reserve your event date and begin preparing for your event. The required amount will be listed in your proposal or service agreement.
 

Unless otherwise stated in writing, booking deposits are nonrefundable. The deposit compensates Events By Us for reserving the date, declining other potential bookings, beginning the planning and design process and committing time and resources to the event.
 

The booking deposit will be applied toward the total cost of your selected services.

Payments and Final Balance

The payment schedule will be provided in your service agreement. All payments must be submitted by the stated deadlines.

The remaining balance is due no later than 10 calendar days before the event unless a different deadline is listed in the service agreement.

Events By Us will not provide services for an event with an unpaid balance. If the final balance is not received by the payment deadline, the event may be considered canceled by the client, the date may be released and all previous payments may be forfeited.
 

Any additional services, rentals, products or approved expenses added after the original agreement may require immediate payment.

Payment Methods and Fees

Accepted payment methods will be provided with the client’s invoice. The client is responsible for any applicable processing fees, delivery charges, travel expenses, venue fees, parking costs, permits or other approved event-related expenses identified in the proposal or agreement.

Returned, declined or disputed payments do not satisfy the client’s payment obligation. Any related fees must be paid before services continue.

Client Cancellations

All cancellation requests must be submitted to Events By Us in writing.
 

The booking deposit is nonrefundable. Additional payments may also become nonrefundable once event materials, rentals, custom products, staffing, labor or third-party services have been secured.
 

If the client cancels the event, any refund eligibility will be determined by the service agreement, the date of cancellation and the costs already incurred on the client’s behalf. Amounts already committed to custom products, outside vendors, labor, rentals or other event preparations cannot be refunded.

Failure to make required payments, provide requested information or cooperate with event preparations may be treated as a client cancellation.

Rescheduling and Date Changes

Requests to change an event date must be submitted in writing and are subject to availability. Events By Us cannot guarantee that the team, inventory, rentals or outside vendors will be available for the new date.
 

Rescheduling may result in additional fees, updated pricing or changes to the selected services. Costs already incurred for the original date remain the client’s responsibility.
 

A new date is not confirmed until Events By Us approves the change in writing and any required rescheduling payment or updated agreement has been completed.

Changes to Services or Event Details

All requests to change the event design, venue, date, time, guest count, color palette, services or rental selections must be submitted in writing.

Requested changes are subject to availability and may increase the total event cost. Events By Us will inform the client of any additional charges before completing an approved change.
 

Major changes requested close to the event date may not be possible. Removing services after materials, rentals, staffing or labor have been secured may not reduce the remaining balance.

Custom Designs and Personalized Items

Custom designs and personalized products require the client’s timely review and approval. The client is responsible for verifying all names, dates, wording, colors, quantities and other details before approving a design.
 

Events By Us is not responsible for errors that were present in materials approved by the client. Changes requested after approval may require additional charges and may not be possible once production has begun.
 

Because personalized and custom items cannot be reused or resold, payments for those items are nonrefundable once they have been ordered or placed into production.

Venue, Access and Setup Requirements

The client is responsible for confirming that the venue permits the requested décor, equipment, rentals and setup methods.

The client must provide accurate venue information, access instructions, setup and breakdown times, parking details, loading instructions and venue contact information by the requested deadline.

Events By Us is not responsible for delays or incomplete setup caused by restricted venue access, incorrect information, unavailable event spaces, delayed entry, venue rule changes or interference from the client, guests or other vendors.

Additional charges may apply when setup conditions, access requirements or event details differ from the information originally provided.

Outdoor Events and Weather

Outdoor décor and setup services are provided with the understanding that weather conditions are beyond the control of Events By Us.

Events By Us will not complete an outdoor setup when the forecast shows more than a 50% chance of rain or when rain, strong winds, extreme heat or another unsafe condition could endanger the team, guests, equipment or décor. This decision may apply regardless of the conditions present at the exact time setup is scheduled to begin.

Events By Us reserves the right to modify, delay, discontinue or refuse an outdoor setup when conditions are unsafe or could damage its inventory.

Clients booking outdoor services must:

1. Provide an indoor location or safely covered backup area.

2. Confirm the backup plan with the venue in advance.

3. Provide a final location decision at least 24 hours before the event when unfavorable weather is forecast.

4. Ensure the alternate area has sufficient space and access for the approved design.

When possible, Events By Us will adjust the setup for the approved indoor or covered location and modify the décor according to the available space and weather conditions.

Refunds will not be issued because of weather after materials, rentals, staffing, labor and event preparation have been secured. Events By Us is not responsible for weather-related damage to balloons, backdrops, signage, florals, linens or other décor before, during or after the event.

Rentals, Inventory and Damages

All rental items and equipment remain the property of Events By Us or its rental partners.
 

The client is responsible for ensuring that rental items are not moved, altered, misused, removed from the venue or exposed to unsafe conditions without permission. The client may be held financially responsible for items that are lost, stolen, stained, broken or damaged by the client, guests, venue personnel or other vendors.
 

Repair or replacement charges may be assessed after the event. Additional rental terms, security deposits or damage fees may be included in the service agreement.

Client-Provided Items

Any items supplied by the client must be delivered or made available according to the agreed schedule. Items must arrive assembled, clean and ready for use unless Events By Us has agreed in writing to prepare or assemble them.
 

Events By Us is not responsible for manufacturing defects, incorrect quantities, missing pieces or damage involving items purchased or supplied by the client.

Vendors and Third-Party Services

Events By Us may coordinate with venues, caterers, photographers, entertainers, rental companies and other event professionals. Unless otherwise stated in writing, outside vendors are independent businesses and are not employees or agents of Events By Us.
 

Events By Us is not responsible for the conduct, performance, delays, cancellations, products or services of an independent vendor. The client remains responsible for reviewing and complying with all agreements made directly with outside vendors.
 

Event Staffing and Guest Conduct

Events By Us is committed to maintaining a safe and respectful working environment. Harassment, threats, abusive behavior, unsafe conditions or illegal activity directed toward the team will not be tolerated.
 

Events By Us may pause or discontinue services if the team’s safety is at risk. Discontinuation under these circumstances does not entitle the client to a refund.
 

The client is responsible for the behavior of guests and for ensuring that children are appropriately supervised around décor, equipment and rental items.
 

Delays Beyond Our Control

Events By Us is not responsible for delays, changes or inability to perform caused by circumstances beyond its reasonable control. These may include severe weather, natural disasters, government restrictions, venue closures, utility failures, transportation disruptions, widespread illness, emergencies or other extraordinary circumstances.
 

When possible, Events By Us will communicate available alternatives and work with the client toward a reasonable solution. Any rescheduling, credit or refund will be determined according to the service agreement, costs already incurred and the circumstances of the event.

Communication

The client must provide accurate contact information and respond to requests for approvals, selections, venue details and payments by the stated deadlines.
 

Important decisions and changes must be confirmed in writing. Events By Us is not responsible for delays or incomplete services caused by missing information, late responses or unapproved changes.
 

Policy Acknowledgment

By paying a booking deposit or signing a service agreement, the client confirms that they have reviewed and accepted the Events By Us Booking Policy, including all payment, cancellation, rescheduling and weather provisions.
 

If the signed service agreement contains terms that differ from this website policy, the signed service agreement will govern the booking.